How Much Does Service Excellence Matter for Home Service Providers?
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According to one study, U.S. households spend about $5,000 each year on home services. Given the old saying that a “man’s home is his castle,” it is no wonder that service excellence is expected. Since no business can exist without customers, it makes great sense to deliver the service they expect. As Sam Walton has stated, “Exceed your customer’s expectations. If you do, they’ll come back over and over. Give them what they want and a little more.”
What is Service Excellence?
Service excellence means providing high-quality services that go beyond the ordinary, exceeding expectations in ways that create a positive and long-lasting impression on customers. How well a company does that defines its long-term success.
The elements of service excellence include, first, having a standard high core service standard. Second, it is important to optimize convenience for each customer or client. That means moving with due speed, preventing delays, and removing hassle and extra steps from their service experience. Third, having responsive consideration for the customer. Fourth, providing personalization in each customer experience. Fifth, being creative and proactive in providing services rather than waiting for the customer to ask for something. Sixth, do whatever it takes to make the service right.
What Do Homeowners Look for in Home Service Providers?
Homeowners look for:
- Positive reviews and customer testimonials. This matters because over 90% of customers read online reviews before choosing a service provider.
- Strong online presence. Homeowners often judge a business by its online presence.
- Clear pricing and transparency. No homeowner wants to have surprise costs or hidden fees.
- Professionalism and communication. Homeowners want to work with a provider that is respectful, easy to work with and communicate with, and that is reliable.
- Experience and expertise. Homeowners want to receive the services they pay for, and they want the services done right the first time, so the service provider must know what they are doing.
- Quality workmanship. Homeowners want providers to offer quality services so that the work done lasts.
- Licensing and insurance. Providers are expected to be licensed and insured, so homeowners are protected if something unexpectedly goes wrong.
- Convenience and flexibility. Homeowners appreciate service providers who make their lives easier.
How Much Does Service Excellence Matter for Home Service Providers
Service excellence matters to home service providers because it is key to building trust, developing customer loyalty, and retaining customers. Service excellence is key to differentiating one business from its competitors. It is essential in generating repeat business. It is a critical means to strengthen brand reputation. Exceptional service helps retain employees because when customers are happy, employees are too.
Business Coaching Helps Businesses Rise to the Next Level
A business coach is a professional mentor who educates, supports, and motivates business owners. They can help their clients gain fresh perspectives, identify weaknesses and blind spots, provide advice and assistance in the development of plans and strategies, monitor business progress, help to establish methods for improvement, and keep clients motivated and accountable. They can help a business and its owner reach their maximum potential.
Seek Professional Business Coaching Assistance
Contact Blue Diamond Consultants for coaching services to help your home service business grow to the next level. Our coaching services are based on extensive experience through previous success for home service provider businesses.